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John Bokma MexIT
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Dell hell with a very happy ending

Monday, February 11, 2008 | 2 comments

Today the two Dell monitors, an UltraSharp 2407WFP-HC, and an UltraSharp 2208WFP, I had ordered Friday the first of Februari online via the website of Dell Latin America where delivered. The original order also included a Dell Vostro 200 system. But when I finally had tracked down my sales representative, and emailed him with a few changes I couldn't make via the order system - including a free DVD burner upgrade I missed out on because the order system was down in the evening of January the 31st - he just canceled my order without asking me first, and without offering any other solution than entering the order anew.

Anyway, later in the afternoon I tried again via the Dell sales chat to obtain a solution, and again none was offered. On the contrary, I was told that it was impossible to deliver a system without an operating system. I explained that Free DOS is an operating system, but that too was impossible. The chat ended soon after because I had used inappropriate language - which to me was very appropriate already. Anyway, big was my surprise when about an hour later I received a phone call from Dell: my order, including all requested changes, was ready to be paid. So, I am very happy that instead of a huge rant I can write about the very good news, that I was able to get a Dell Vostro 200 without paying the Windows tax. Thanks Dell, even though it took too much of my time and caused way too much stress.

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