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John Bokma MexIT
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Comments: Dell hell with a very happy ending

2 comments

Today the two Dell monitors, an UltraSharp 2407WFP-HC, and an UltraSharp 2208WFP, I had ordered Friday the first of Februari online via the website of Dell Latin America where delivered. The original order also included a Dell Vostro 200 system. But when I finally had tracked down my sales representative, and emailed him with a few changes I couldn't make via the order system - including a free DVD burner upgrade I missed out on because the order system was down in the evening of January the 31st - he just canceled my order without asking me first, and without offering any other solution than entering the order anew.

Read the rest of Dell hell with a very happy ending.

Comments

Hi John

Thanks for feedback and glad to hear things were sorted out and that you are a satisfied customer. Sorry for the glitches along the way. We will work to continue to get better and learn from mistakes. Appreciate the feedback

Posted by RichardatDELL at 19:51 GMT on 14 February 2008

Hi Richard,

Yeah, to me the most important thing is that things got solved, even though it took quite some time.

A somewhat related question: have you any idea when Dell computers with Ubuntu become available in Mexico?

Posted by John Bokma at 21:11 GMT on 14 February 2008

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